Job Description

About the Company: We are a dynamic and growing contract manufacturer focused on personal care products, including skincare, haircare, and body care. Our mission is to deliver safe, effective, and innovative products for a wide range of consumer brands. We pride ourselves on our commitment to quality, compliance, and customer satisfaction.

About the Role: The QA/QC Manager is responsible for overseeing the Quality Assurance and Quality Control functions across all manufacturing activities. This role ensures that products meet internal specifications, customer requirements, and regulatory standards. The QA/QC Manager will lead the implementation and continuous improvement of the Quality Management System (QMS), supervise quality staff, and serve as the primary contact for audits and compliance issues.

Responsibilities:

• Lead the QA and QC teams, including training, development, and performance management.
• Develop, implement, and maintain a robust Quality Management System in compliance with GMP, FDA, ISO 22716, and customer standards.
• Oversee all quality-related activities, including raw material testing, in-process checks, customer component AQL, finished goods inspection, and batch record review.
• Investigate and resolve quality issues including non-conformances, deviations, customer complaints, CAPAs, and root cause analyses.
• Ensure timely review and approval of production and laboratory documentation to support product release.
• Manage internal audits, coordinate external audits (including customer and regulatory), and ensure timely resolution of findings.
• Partner with R&D, Regulatory, Production, and Supply Chain to support product development, scale-up, and commercialization.
• Maintain and report quality metrics (KPIs) and drive continuous improvement initiatives.
• Ensure calibration and maintenance of lab equipment and oversee environmental monitoring and cleaning validation, if applicable.
• Stay current with changes in regulatory requirements and ensure company compliance.

Qualifications:

• Bachelor’s degree in Chemistry, Biology, Pharmaceutical Sciences, or a related technical field.
• Minimum 5–7 years of progressive experience in Quality Assurance/Quality Control, with at least 3 years in a managerial role.
• Experience in a cGMP-compliant environment; personal care, cosmetics, or OTC manufacturing experience strongly preferred.
• Deep understanding of FDA regulations (21 CFR 210/211), ISO 22716 (GMP for cosmetics), and related quality standards.
• Strong leadership, problem-solving, and communication skills.
• Experience with QMS platforms, LIMS, and document control systems preferred.
• Ability to manage multiple priorities and thrive in a fast-paced, deadline-driven environment.

Pay range and compensation package:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holiday

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.

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