Job Description

We are seeking a highly motivated resolution specialist/collector to join our team. The ideal candidate will have 1-2 years of experience in collections / customer service, as well as strong communication and negotiation skills.

Responsibilities:

• Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
• Document all collection efforts and maintain accurate records of debtor communications.
• Research debtor accounts and make recommendations for next steps.
• Handle inbound calls and respond to debtor inquiries and payments where necessary.

Requirements

• Ability to communicate professionally.
• Detail oriented, organized, and the ability to prioritize workload.
• Work independently and can meet goals and deadlines.
• Able to perform under pressure the functions of generating repayment documents and work garnishment files.
• Strong interpersonal aptitude
• Be capable of making decisions within the scope of responsibility by possessing a working knowledge of the law as it pertains to collections.
• Intermediate computer skills
• Prefer 1+ years of recent call center experience or face-to-face customer service.
• High School diploma or GED

Hours of Operation: Monday-Friday (open 8:30am/close 5:30pm)

Compensation: $17/hr + commission | Earn up to $10,000+ a year in commissions!

Preferred Qualification: Bi-lingual Spanish

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