Job Description
Role Description:
As BHN’s Staff Systems Engineer, you will be our go-to for architecting and deploying new systems and services that keep our company running. Using your superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified Staff Systems Engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
As a Staff Systems Engineer at BHN, you will have these responsibilities:
- You’re responsible for the Atlassian platform, you will configure, secure, administer and maintain Atlassian products and guide BHN towards an automated first approach to work management; you’ll create custom projects, queries, scripts and explore new products and integrations
- You’ll help maintain automation orchestration of corporate objects (especially for Atlassian products), including but not limited to employee account creation and licensing; you’ll act as an automation lead coaching team mates on the maintenance and updates of automated tasks
- You’ll share responsibility for maintaining our IDP solution and SaaS resources owned by corporate IT, maintaining, securing, auditing and procuring/deploying new services driven by business objectives.
- You’ll help consolidate technologies and systems where appropriate across the business
- Responsible for the corporate services Business Continuity plan: maintaining security, backup, redundancy strategies and recovery processes.
- You will participate in the application of regulatory and compliance efforts such as but not limited to ISO and SoC
- You’ll participate in the decision and design of corporate information systems, both corporate and SaaS based; creating and maintaining network documentation as it pertains to corporate infrastructure
- You’ll participate in the management of the vendors responsible for the services BHN provides to employees under the responsibility of Systems Engineering.
- You’ll provide support where appropriate for end users issues that are escalated by the Helpdesk staff.
- Other assigned work within the realm of corporate infrastructure.
- Travel to our satellite offices, about 5-10% of your time
Competencies:
- Scripting: Bash, Groovy, Python, API usage, Postman (query testing)
Required Education and Experience:
- 8 years as a Systems Engineer or 10+ years as a Systems Administrator, with an extensive record of Atlassian customization
- Minimum 4 years as administering Atlassian Products for a large company, a deep understanding of Jira Software and the ability to customize complex projects and automate tasks using automation tools, scripts and JQL
- Working knowledge of APIs and a strong understanding of scripting languages such as Groovy or Python
- 2-4 years of experience administering Okta with a proven record of creating automation using available APIs and working with Okta Workflows or equivalent tool.
- Demonstrated success working with APIs and making use of services to leverage automation on a variety of platforms; solid understanding of an applicable scripting language such as Groovy or Python
Qualities:
- You're a self-starter, you need little to no direction from management; frequently wowing by overdelivering.
- Ability to perform in ambiguous situations, if you aren’t knowledgeable about the issue at hand you know how to “Google it” and learn what needs to be done.
- Excellent troubleshooting skills, you know how to get down to the root of a problem; there are no dead ends, if you don’t know the answer, you’ll find out!
- Prioritization skills, you’re an expert at knowing when to work on the right ticket allowing you to juggle multiple tasks at the same time.
- Attention to detail, you are meticulous; you're able to produce polished and easy to understand administrative guides and keep a wide range of systems and documents up to date.
- Experience with other BHN tools is a plus: Okta, Service Now, Duo, Azure Active Directory, Jira, Microsoft 365, Microsoft Intune, Kandji, Box, Powershell, Bash.
Preferred Education and Experience:
- 4-year college degree or 2-year technical degree
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