Job Description

We are seeking an experienced Technical Project Manager to lead end-to-end projects for our billing partners. The ideal candidate will have a strong background in managing technical projects, particularly in the billing or order-to-cash domain, and possess both project management and technical expertise. This role requires excellent communication, organization, and interpersonal skills, along with the ability to work on multiple client projects simultaneously. The Technical Project Manager will play a critical role in ensuring the successful delivery of billing solutions while collaborating closely with cross-functional teams and client stakeholders.

Key Responsibilities

• Lead and manage end-to-end projects for RESPEC billing partners, ensuring successful delivery within scope, time, and budget.
• Develop and maintain detailed project plans, including timelines, resource allocation, and risk management strategies.
• Collaborate with cross-functional teams, including IT, finance, and client-facing teams, to ensure alignment and successful project execution.
• Conduct discovery sessions to understand client business models, billing needs, and technical environments.
• Lead training sessions for client teams on platform usage, best practices, and troubleshooting. [MO1]
• Document system design and client system configurations accurately.
• Perform testing and validation to ensure the billing system is configured correctly according to requirements.
• Report on project status, including budget tracking, identification of latent tasks, and critical path analysis.
• Manage project budgets and ensure cost-effective delivery.
• Facilitate communication between technical teams and business stakeholders.
• Oversee the implementation of technical solutions, ensuring they meet business requirements.
• Monitor project progress and adjust plans as necessary to meet deadlines.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Collaborate with and support other billing team members to address client billing challenges.

Required Qualifications

• Bachelor’s degree in science, Computer Science or Finance and Accounting preferred
• 5+ years of experience in technical project management, with a focus on billing or order-to-cash projects.
• Proven experience leading complex technical projects from initiation to completion.
• Proficiency with project management software (Jira, Confluence, Notion, MS Project, Trello)
• Experience with agile methodologies
• Strong knowledge of project management methodologies and best practices.
• Excellent written and oral communication skills.
• Excellent organization and planning skills.
• Strong interpersonal communication skills.
• Familiarity of Cost Accounting.
• Familiarity with REST API and other technical configurations.
• Experience in Order to Cash projects, including CRM, ERP, and billing systems.
• Ability to perform technical tasks such as system configuration and testing.
• Some certifications or equivalent and verifiable experience with a commercially available SaaS billing system. [MO2] [BR3]

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Experience with Software as a Service (SaaS) platforms.
• Knowledge of SQL and database management.
• Multi-lingual capabilities.
• BillingPlatform certification.
• Understanding of software development life cycle (SDLC).
• Familiarity with cloud computing platforms.

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